About Orders

Why haven't I received an order confirmation/ a shipping notification even though my order was placed successfully?

• If you have successfully placed an order, the order confirmation will be sent directly to the email address you used when placing the order. A shipping notification email will also be sent to the same email address after your order is shipped. Please kindly double-check if the email address you are checking is the same as the one registered when placing the order.Sometimes our emails may be misidentified as spam, so please check your spam folder to see if there are any relevant emails.
• If you still can't find them using the above two methods, please get in touch with customer service for help. Our representative will assist you in this matter.

I forgot to use my discount code/gift card in my order. Can you refund me the difference?

If you realize the discount/ gift card was not applied after your order had been placed, please provide our customer service team with the discount code/gift card number you want to use. We will verify the validity of the discount code/gift card, and refund you the corresponding difference after the discount code/gift card is verified as applicable.

Why did I receive an email stating that the package I haven't received has been delivered?

We are sorry for this inconvenience. There may be delays in actual logistics. You can check the specific delivery information on the official website with the tracking number, or contact our customer care team as soon as possible.