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About Shipment

Do I need to pay the shipping fee?

We offer free shipping for orders over $169 in most countries.

How long does it take to receive my package after placing an order?

Most of our products are shipped within 48 hrs after placing an order. For pre-sale products, the shipping time is based on the time displayed on the product details page.

Which shipping carrier do you use? Can I choose a specific carrier for shipping?

We currently partner with UPS, DHL, FedEx, and USPS for shipping. If you want to specify a shipping carrier, please leave us a note at the checkout page.

How long will it take to receive my order?

Ground shipment typically will be delivered within 5-7 business days depending on where you're located.

I can't track my order using the tracking number provided. What can I do?

  1. You can check your tracking number at either https://www.track718.com/ or https://www.17track.net/en for up-to-date shipping information.
  1. You may also contact the shipping carrier to confirm if the order was shipped. Sometimes the carrier can take 1-2 days to update shipping information on their website.