After-Sales
Can I return or exchange my order if I don't like/don't want it?
Of course yes. If you experience any issues with your purchase, please retain the wig in its original condition and packaging. Then, reach out to our customer service team within 30 days from the delivery date for returns or exchanges. For more detailed information regarding our return and exchange policy, please kindly check this link:
When will I get my refund?
- A refund will be processed within 24 hours once your returned package is received and inspected.
- A refund will be directly issued to your original payment account within several days.
- If you have any questions, please email us at vip@suuyahair.com.
My package arrived damaged, and a wig is missing/damaged upon receipt. What should I do?
If your package is damaged upon receipt, please check if any products inside the package are missing or damaged. Please retain the outer packaging with the tracking number and all products you received, and contact our customer service and the logistics provider as soon as possible. Our staff will assist you to find a proper solution.
Why does the hair I receive look different from what I saw on the website?
Our wigs are packaged and shipped directly after styling, so the product you receive may have slight differences from the pictures. You can easily fix this by giving it a simple touch-up or hair care upon receiving the product.
Is it normal for some hair to shed right after I received the wig?
Each wig will be inspected thoroughly before being shipped. However, there might be some leftover cut hair from the trimming process. You can gently comb the hair with a wide-toothed comb or fingers, and the amount falling-out hair will gradually reduce.