FAQS
· About Products
Is your hair extension made from human hair? How can I tell if a hair product is made from human hair?
All of our hair products are made from 100% human hair. Consider the following methods to distinguish if a hair product is made from human hair:
- Take a small strand of hair from the product and burn it with a lighter. Human hair smells like burnt protein. When you rub burnt hair with your fingers, it will turn into ashes.
- Take a single hair strand and run your fingers from the root to the tip, it feels smooth and silky. Then, when you reverse the direction and run your fingers from the tip to the root, you'll notice that it feels dry and less smooth.
Does the product look the same as the pictures on the website? Do I need to style it myself to achieve the look from the photos?
The images displayed on our website are genuine photographs of our products. Please be aware that there might be slight color variations within the normal range due to different lighting environments and display screens. However, it's important to note that the hair extensions's style might be slightly affected during shipping over long distances. You can easily fix this by giving it a simple touch-up upon receiving the product.
Can I dye the hair extensions?
Yes, it can be dyed into other colors. As a general rule, it is easier to darken the hair than to lighten the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. If you can not get to a salon, always use a good quality hair dye and test a small sample first.
Do you have any product in black color?
Yes, we have hair extensions in jet black color. We also have natural black, and they might appear slightly brownish under bright lights or sunlight.
I saw a product that I really like. Can you customize it for me?
Yes, our service offerings include customization options such as custom designs or dyeing based on provided images. Feel free to reach out to us for more information.
How long do SUUYA hair extensions last?
Offers 100% human hair products. We provide the highest grade of hair on the market, and with proper care, the products will last well over 1 year.
Does hair shed a lot?
- Hair has gone through the test of National Hair Products and Hair Care Products Quality Supervision and Inspection Center and has been proven to be 100% Virgin Human Hair without chemicals, soft and smooth, bouncy, with no shedding, and can be dyed and bleached.
- strives to achieve the highest bar for both beauty, fashion and safety. Using proven ingredients in hair processing. Our team work with experts, to screen each ingredient and make sure that it is good for the hair, and safe for human body while also considering safety for the environment. We work with third-party independent experts to confirm the quality of our ingredients. Our vigilance never ends: we scrutinize every single step of hair processing throughout its entire production.
- We meet or exceed the safety guidelines of leading independent and regulatory authorities to ensure our raw materials, packing components and finished products are safe to use.
Can they be straightened or curled?
Treat the hair as if it is your own. Use a flat iron/straighter or tongs even when fitted, but as with your own hair, never use hot tools too often as you could dry the hair and it will not last as long.
How to choose the color of the hair extensions?
We suggest choosing a color similar to your natural hair. If you're uncertain about the best match, our hair experts are here to help. Simply send us a photo of your hair, and we'll provide customized color advice.
(Pro photo tips: Face in front of your window, take a selfie in natural light without direct sunlight, and ensure your hair is visible from root to tip.)
How to determine the purchase quantity?
For invisible tape hair extensions, one pack contains 24 pieces, and for seamless tape hair extensions, one pack contains 20 pieces. For I/U/V Tip Extensions, one bulk has 25 pieces, and one package includes two bulks.
Regardless of the type, we recommend purchasing at least 2 packs for optimal results. 2-3 packs can increase hair thickness, 4-5 packs can cover the entire head.
What's the difference between regular and invisible styles?
The regular style needs to be concealed under your own hair to avoid detection and is made from regular human hair. The invisible style can be directly applied to the surface of the hair, featuring inherent invisibility, and is crafted from high-quality virgin hair for a softer and smoother feel.
· About Usage
How should I care for my hair extensions?
Proper care is essential to extend the life of your hair extensions. Follow these daily hair care tips:
- Saturate the hair products with warm water.
- Apply a generous amount of hair conditioner to the hair, and gently detangle it with your fingers or wide-tooth comb. To minimize its frizz or dryness, you can let the conditioner sit for 15 minutes before rinsing with warm water. After that, use sulfate-free shampoo to wash your hair. (Please wash the hair in downward motion to prevent tangling)
- Hold the wig cap/tapes and gently squeeze out excess water without wringing or twisting the hair to avoid tangling. Dry the hair with microfiber towel to minimize frizziness.
- Let them air dry in a well-ventilated place. If you prefer using a hairdryer, please make sure to set it to a low temperature when you blow dry it. Apply leave-in conditioner or hair care oil if needed.
Can I change the hairstyle of hair extensions?
Of course! Our hair is 100% human hair, and it can be restyled. You can restyle them using a hairdryer, straightener, or curling iron based on your preferences. After styling, you may use leave-in conditioner or hair serum to prevent dryness.
How do I install my hair extensions?
For a detailed tutorial on installation, please refer to this page:
How should I store my hair products?
We recommend placing the wig on a wig stand or mannequin head when not in use. This prevents tangling and helps maintain the wig's shape.
Additionally, please store all hair products in a cool and dry place to protect its quality.
Can the adhesive be directly applied to the skin?
We assure you that all adhesives we use are safe and harmless. However, we do not recommend applying the adhesive directly to the skin. If your hair is too thin for tape application, we suggest purchasing a hair topper and applying the tape to the topper for a secure fit.
How to reuse?
After 6-8 weeks of use, it's recommended to remove the hair extensions and replace them with the tape provided. This allows for reapplication, and you can repeat the process for continued use.
How to remove glue from hair？
To remove glue from your hair, we recommend using our professional adhesive remover for a safe and efficient process. The use of an adhesive remover makes the hair extension removal process easier and more effective.
You can find the adhesive remover product by following this link:
https://www.meiverahhair.com/
How do I wash my hair?
The first step to washing your item is to make sure it is detangled. Use a wide tooth comb to remove any knots your item may have. Next, you want to pour a cap full of item shampoo into a large bowl filled with water. Gently swirl your item in the solution and let it sit in the bowl for 10 minutes. After the 10 minutes have passed, rinse your item until the water runs clear. Wrap your item in a towel and gently pat dry until all excess water is gone. Finish with a leave-in conditioner, focusing most of the product towards the ends as this is where the hair gets the most tangles. Let it air dry.
· About Shipment
Do I need to pay the shipping fee?
We offer free shipping for orders over $169 in most countries.
How long does it take to receive my package after placing an order?
Most of our products are shipped within 48 hrs after placing an order. For pre-sale products, the shipping time is based on the time displayed on the product details page.
Which shipping carrier do you use? Can I choose a specific carrier for shipping?
We currently partner with UPS, DHL, FedEx, and USPS for shipping. If you want to specify a shipping carrier, please leave us a note at the checkout page.
How long will it take to receive my order?
Ground shipment typically will be delivered within 5-7 business days depending on where you're located.
I can't track my order using the tracking number provided. What can I do?
- You can check your tracking number at either https://www.track718.com/ or https://www.17track.net/en for up-to-date shipping information.
- You may also contact the shipping carrier to confirm if the order was shipped. Sometimes the carrier can take 1-2 days to update shipping information on their website.
· About Payment
Why am I unable to place an order?
If you encounter any issue checking out your order, you can try using a different payment method. Also, please consider providing our customer care team with any error messages or notifications you receive during the payment process, such as screenshots or recordings. Our representative will assist you in resolving this matter.
How do I use a discount code or gift card while placing an order?
- Add items to your shopping cart.
- On the right-hand side of the screen, enter your discount code or select from recommended codes. Click "APPLY" to apply the discount.
- Click the 'Check Out' button to proceed with your order, and enter the gift card code on the right side.
Why am I being charged customs duties?
Customs duties are charged by customs authorities based on the policies of your country. Please note that buyers are responsible for these customs duties.
What types of payment do you accept?
We accept the following payment methods: Credit cards, Klarna, Afterpay, Zip, Sezzle, VISA, MasterCard, Stripe, Paypal, and American Express. You can pay for your order online. please note that the cardholder must have access to online banking.
· About Yllite VIP Rewards
How do I check/ redeem my points?
- Please log into your Yllite account before checking or redeeming the points.
- If you haven't registered as a Yllite VIP member, click on the navigation bar 'Yllite VIP- Yllite VIP REWARDS' to register for membership.
- If you are already a registered member but haven't logged in, please log into your personal account. After that, you can check/ redeem your points by clicking the right side of the screen 'My Points', or 'Use Points'.
- For more detailed information regarding Yllite VIP Rewards, please kindlly check this link: https://www.meiverahhair.com/user/signIn
If I join the Yllite VIP program, will I receive a birthday gift?
Of course yes! Please log into your account first. Click 'add date' above the Birthday gift icon to fill in your birthday information. The gift will be distributed via email or text message on the first day of your birthday month. Please note that this birthday gift be claimed only once a year.
·About Orders
Why haven't I received an order confirmation/ a shipping notification even though my order was placed successfully?
- If you have successfully placed an order, the order confirmation will be sent directly to the email address you used when placing the order. A shipping notification email will also be sent to the same email address after your order is shipped. Please kindly double-check if the email address you are checking is the same as the one registered when placing the order.Sometimes our emails may be misidentified as spam, so please check your spam folder to see if there are any relevant emails.
- If you still can't find them using the above two methods, please get in touch with customer service for help. Our representative will assist you in this matter.
I forgot to use my discount code/gift card in my order. Can you refund me the difference?
If you realize the discount/ gift card was not applied after your order had been placed, please provide our customer service team with the discount code/gift card number you want to use. We will verify the validity of the discount code/gift card, and refund you the corresponding difference after the discount code/gift card is verified as applicable.
Why did I receive an email stating that the package I haven't received has been delivered?
We are sorry for this inconvenience. There may be delays in actual logistics. You can check the specific delivery information on the official website with the tracking number, or contact our customer care team as soon as possible.
· After-Sales
Can I return or exchange my order if I don't like/don't want it?
Of course yes. If you experience any issues with your purchase, please retain the wig in its original condition and packaging. Then, reach out to our customer service team within 30 days from the delivery date for returns or exchanges. For more detailed information regarding our return and exchange policy, please kindly check this link:
When will I get my refund?
- A refund will be processed within 24 hours once your returned package is received and inspected.
- A refund will be directly issued to your original payment account within several days.
- If you have any questions, please email us at support@meiverahhair.com
My package arrived damaged, and a wig is missing/damaged upon receipt. What should I do?
If your package is damaged upon receipt, please check if any products inside the package are missing or damaged. Please retain the outer packaging with the tracking number and all products you received, and contact our customer service and the logistics provider as soon as possible. Our staff will assist you to find a proper solution.
Why does the hair I receive look different from what I saw on the website?
Our wigs are packaged and shipped directly after styling, so the product you receive may have slight differences from the pictures. You can easily fix this by giving it a simple touch-up or hair care upon receiving the product.
Is it normal for some hair to shed right after I received the wig?
Each wig will be inspected thoroughly before being shipped. However, there might be some leftover cut hair from the trimming process. You can gently comb the hair with a wide-toothed comb or fingers, and the amount falling-out hair will gradually reduce.
· Cooperation Method
Salon Collaboration
We cordially invite accomplished salon owners to connect with us for a collaborative partnership. We offer bulk supply to salon owners at discounted rates, accompanied by complimentary color rings. Welcome inquiries for bulk custom production. Feel free to reach out to us for further details：support@meiverahhair.com
KOL Collaboration
We are actively seeking talented Key Opinion Leaders (KOLs) to collaborate with us. Selected contributors of photos or videos will not only receive generous bonuses but will also enjoy extensive promotion on our Instagram, Facebook, YouTube, and other major social media platforms. Our company values teamwork, fresh perspectives, and innovative thinking. We welcome any inquiries: support@meiverahhair.com